Frequently Asked Questions About Third-Party Hardware Maintenance
1. What is third-party hardware maintenance (TPM)?
Third-party maintenance (TPM) is an alternative to manufacturer (OEM) support, where an independent provider like Global TPM maintains and repairs your IT hardware. This includes servers, storage systems, networking equipment, and more—often at a fraction of the cost of OEM services, with equal or superior quality.
2. How does TPM differ from OEM support?
Unlike OEM support, which often comes with high costs, rigid contracts, and forced upgrades, TPM offers flexible, cost-effective solutions tailored to your needs. With Global TPM, you get personalized service, extended equipment life, and savings of up to 50-70% compared to OEM pricing—all without compromising reliability.
3. Why should I trust a third-party provider over the original manufacturer?
At Global TPM, we combine certified expertise, industry-leading response times, and a customer-first approach to deliver impeccable service. Our technicians are trained across multiple platforms, and we use high-quality parts to ensure your systems perform optimally. Plus, our track record speaks for itself—businesses worldwide trust us to keep their operations running smoothly.
4. What types of equipment do you support?
We support a wide range of IT hardware, including servers, storage arrays, networking gear, and legacy systems from leading brands like Dell, HP, IBM, Cisco, and more. Whether it’s current-gen or end-of-life equipment, we’ve got you covered.
5. How much can I really save with TPM?
Our clients typically save 50-70% compared to OEM maintenance contracts. By avoiding unnecessary upgrades and inflated service fees, you get the same level of support—or better—at a price that fits your budget.
6. What happens if my hardware fails?
With Global TPM, you’re never left in the lurch. We offer 24/7 support, rapid on-site response, and proactive monitoring to minimize downtime. Our team diagnoses and resolves issues quickly, using OEM-equivalent or better parts to get you back online fast.
7. Can you maintain equipment that’s no longer supported by the OEM?
Absolutely! We specialize in extending the life of end-of-life (EOL) or end-of-service-life (EOSL) systems. Instead of being forced into costly upgrades, you can keep your existing hardware running efficiently with our expert support.
8. How do you ensure service quality?
Our impeccable service comes from a combination of certified technicians, rigorous quality controls, and a commitment to your success. We back this with flexible SLAs (Service Level Agreements) and transparent communication, so you always know what to expect.
9. How do I get started with Global TPM?
It’s simple! Contact us for a free consultation. We’ll assess your hardware, discuss your needs, and provide a customized TPM plan that delivers the reliability and savings you deserve. Trust Global TPM to be your partner in optimizing IT performance.
Global TPM
220 North Main Street STE 500, Greenville, SC 29601
(888) 458-5608