Our Third-Party Maintenance Support Options
At Global TPM, we offer industry standard Service Level Agreements (SLA). With an average ticket response from our remote technical team of 15 minutes, you will experience best-in-class support of IT assets. If you are looking for a more customized SLA, please contact our sales team!
LEVEL I
24x7x4 Onsite
- Online Ticketing Portal with Dashboard
- Contract Management and Renewal Notifications
- US-Based Remote Technical Assistance
- Call Home Available for Many Storage and Servers
- Remote Diagnosis/Triage
- On-Site Trained Field Engineer Within 4 Hours
- Dedicated Service Delivery Manager
- Certified Parts
- 24 Hour Part Delivery Post Triage
- Onsite Spare Parts Stocking
- Comprehensive Defective Media Retention
- Quarterly Reporting Upon Request
LEVEL II
24x7xNBD Onsite
- Online Ticketing Portal with Dashboard
- Contract Management and Renewal Notifications
- US-Based Remote Technical Assistance
- Call Home Available for Many Storage and Servers
- Remote Diagnosis/Triage
- On-Site Trained Field Engineer Next Business Day
- Dedicated Service Delivery Manager
- Certified Parts
- Next Business Day Part Delivery
- On-Site Spare Parts Stocking
- Comprehensive Defective Media Retention
- Quarterly Reporting Upon Request
LEVEL III
8x5xNBD Onsite
- Online Ticketing Portal with Dashboard
- Contract Management and Renewal Notifications
- US-Based Remote Technical Assistance
- Call Home Available for Many Storage and Servers
- Remote Diagnosis/Triage
- On-Site Trained Field Engineer Next Business Day
- Dedicated Service Delivery Manager
- Certified Parts
- Next Business Day Part Delivery
- On-Site Spare Parts Stocking
- Comprehensive Defective Media Retention
- Quarterly Reporting Upon Request
Global TPM
220 North Main Street STE 500, Greenville, SC 29601
(888) 458-5608