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IMPECCABLE SERVICES AND SAVINGS YOU CAN TRUST

At Global TPM, we understand that your business relies on seamless technology performance and cost-effective solutions. Our third-party hardware maintenance services are designed to deliver both—uncompromising quality and significant savings you can count on.

With decades of expertise, our certified technicians provide proactive, tailored support to keep your critical systems running at peak efficiency. From hardware repairs to 24/7 monitoring and rapid response, we go beyond traditional maintenance to ensure your operations stay uninterrupted. Unlike OEM options, our TPM solutions eliminate inflated costs and restrictive contracts, offering you up to 50-70% savings without sacrificing reliability.

We pride ourselves on transparency, flexibility, and a fix-it-first approach. Whether you’re managing data centers, IT infrastructure, or legacy systems, Global TPM is your trusted partner for extending equipment lifecycles, reducing downtime, and maximizing your budget—all backed by service you can depend on.

End of Life vs. End of Service Life, What's the Difference?

End of Life (EOL)

When a specific model of data center equipment reaches its End of Life (EOL), it indicates that the Original Equipment Manufacturer (OEM) will no longer produce, market, or sell that hardware. While the OEM may still offer some level of support, future updates and maintenance will significantly decrease. At this stage, businesses and consumers should consider transitioning to newer versions or exploring alternative solutions, such as third-party support, to maintain functionality and security.

End of Service Life (EOSL)

The next phase for data center equipment is End of Service Life (EOSL), marking the complete termination of support from the OEM. At this final stage, the OEM discontinues all services, updates, and support for the affected network, server, or storage equipment. As a result, businesses and consumers must choose between upgrading to newer hardware or relying on third-party providers to maintain and support their EOSL equipment.

Service Level Agreement

At Global TPM, we offer industry standard Service Level Agreements (SLA). With an average ticket response from our remote technical team of 15 minutes, you will experience best-in-class support of IT assets. If you are looking for a more customized SLA, please contact our sales team!

LEVEL I

24x7x4 Onsite

Online Ticketing Portal with Dashboard
Contract Management and Renewal Notifications
US-Based Remote Technical Assistance
Call Home Available for Many Storage and Servers
Remote Diagnosis/Triage
On-Site Trained Field Engineer Within 4 Hours
Dedicated Service Delivery Manager
Certiﬁed Parts
24 Hour Part Delivery Post Triage
Onsite Spare Parts Stocking
Comprehensive Defective Media Retention
Quarterly Reporting Upon Request

LEVEL II

24x7xNBD Onsite

Online Ticketing Portal with Dashboard
Contract Management and Renewal Notifications
US-Based Remote Technical Assistance
Call Home Available for Many Storage and Servers
Remote Diagnosis/Triage
On-Site Trained Field Engineer Next Business Day
Dedicated Service Delivery Manager
Certiﬁed Parts
Next Business Day Part Delivery
On-Site Spare Parts Stocking
Comprehensive Defective Media Retention
Quarterly Reporting Upon Request

LEVEL III

8x5xNBD Onsite

Online Ticketing Portal with Dashboard
Contract Management and Renewal Notifications
US-Based Remote Technical Assistance
Call Home Available for Many Storage and Servers
Remote Diagnosis/Triage
On-Site Trained Field Engineer Next Business Day
Dedicated Service Delivery Manager
Certiﬁed Parts
Next Business Day Part Delivery
On-Site Spare Parts Stocking
Comprehensive Defective Media Retention
Quarterly Reporting Upon Request

Global TPM
220 North Main Street STE 500, Greenville, SC 29601
(888) 458-5608